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This Privacy Policy explains how NEXCOREPH OPC ("we," "us," or "our"), the operator of the HIRAYA Music Festival ticketing platform ("HIRAYA," "the Platform"), collects, uses, and protects your personal information when you use our website and services.
By using our website, purchasing a ticket, or otherwise interacting with our services, you agree to the practices described in this Privacy Policy, in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).
1. Information We Collect
When you purchase a ticket, apply as an Agent or Merchant, or contact us, we may collect:
- Personal details: full name, email address, mobile number, and address (Barangay, City, Province)
- Order details: ticket tier, quantity, day option (single-day or 2-day pass), and payment method
- Communications: messages you send us through our contact form or support inbox
- Account information (for staff, agents, and merchants only): name, email, and login details via Google sign-in
- Payment information: processed securely by our third-party payment partner, PayMongo. We do not store your full card or payment account details on our own servers.
- Website usage data: general analytics about how visitors use our site (pages viewed, general location, device type), collected through Vercel Analytics.
2. How We Use Your Information
We use the information we collect to:
- Process your ticket order and generate your ticket(s) and QR code(s)
- Send you order confirmations, ticket delivery emails, and event-related updates
- Respond to your inquiries and support requests
- Verify identity for Senior Citizen/PWD discounts where applicable
- Track referral and commission activity for our Agent and Merchant partners
- Improve our website and services
- Comply with legal, tax, and accounting obligations
3. How We Share Your Information
We do not sell your personal information. We share information only with trusted third parties who help us operate our services:
| Partner | Purpose |
|---|---|
| PayMongo | Processing online payments securely |
| Resend | Sending order confirmation and support emails |
| Secure login for staff, agents, and merchants | |
| Supabase | Secure storage of your order and account data |
| Vercel | Website hosting and basic visitor analytics |
We may also disclose information if required by law, or to protect the rights, safety, or property of NEXCOREPH OPC, our customers, or the public.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including any period required to comply with our legal, accounting, or reporting obligations after the event has concluded.
5. Your Rights
Under the Philippine Data Privacy Act, you have the right to:
- Be informed of how your data is processed
- Access the personal data we hold about you
- Correct any inaccurate or outdated information
- Object to or withdraw consent for certain processing
- Request deletion of your personal data, subject to legal retention requirements
- Data portability, where applicable
To exercise any of these rights, please contact us using the details below.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not directed at children under 18. If you are purchasing tickets on behalf of a minor, you represent that you are their parent or legal guardian and consent to this Policy on their behalf where necessary.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
NEXCOREPH OPC
Email: support@hirayamusicfest.com